Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition as received—unworn or unused—and returned in its original packaging or ring box.

How to Start a Return

To request a return, contact us at info@camoeverafter.com or use our Returns Portal.
Please do not ship returns to the address on the original label, as our returns department may be in a different location.

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

If you have any questions about a return, you can always reach us anytime.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right.

Exceptions & Non-Returnable Items

Duck Band Rings (Custom Orders)
Duck band rings are custom-made using your provided band and design details, so they follow a different return policy. Because each ring is made specifically for you, resizing requires creating a new ring and may involve a resize fee depending on the design (typically $75–$185).
Returns for duck band rings are subject to a 50% return fee, as these rings cannot be resold.

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Engraved Rings
Engraved rings are not final sale. However, engraving adds extra handling if a return or exchange is needed. In some cases, an engraving removal fee may apply.

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Silicone Rings
Silicone rings must be returned in their original, unopened packaging to be eligible for a refund.
They may be exchanged for a different size as long as the ring has only been tried on and remains in sellable condition. Please keep the original packaging, as it must be returned with the ring.

Exchanges

To request an exchange, please contact us or use our Returns Portal. The same eligibility guidelines apply—rings must be unworn and returned before a replacement ring can be shipped.

In rare cases, such as an upcoming wedding date, we may ship the new size before receiving the original ring. If the original ring is not returned, the replacement ring will be billed accordingly.

European Union 14 day cooling off period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Items must be returned in the same condition as received—unworn or unused—and in their original packaging. Proof of purchase is required.

Refunds

Once your return is received and inspected, we’ll notify you whether the refund has been approved. Processing may take a few business days after delivery, depending on shipping time and workload.

If approved, your refund will be issued to the original payment method. Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@camoeverafter.com

We want you to feel confident ordering your ring. If something isn’t quite right, we’re here to help.