If you purchased the shipping protection add-on and your order has been lost in transit, arrived damaged, or arrived empty, please complete the claim form below so we can help

• If your tracking page shows “delayed,” please allow a little extra time. Delays can happen due to weather, carrier backlogs, or other unforeseen circumstances.
• Sometimes a delivery takes place a couple of days after the original estimate, and that is normal.
• If the tracking has shown no movement or a delayed status for an extended period of time, we can then reasonably assume the package is truly lost.

Once we’ve done a quick review, we’ll place a replacement order at no cost to you and get started on making your new ring right away.