THE GOOD STUFF
You get FREE US GROUND SHIPPING
on all orders over $75. There's also an expedited option for a fee if you choose. Aside from free shipping you also get:
EASY RETURNS - You can return your non customized ring for a full refund within 30 days if you are not satisfied, or simply change your mind. Please email email@example.com for assistance. We answer all emails same day, even on the weekends!
Defective Item? - If by chance your item is defective, you can ship it back to us for free repair. This is covered by our warranty. Warranty only covers manufacturing defects, not signs regular wear. Though we can repolish and renew any time as a service for a small fee.
No Hassles! - If you don't like your ring, or it doesn't fit - simply contact us within 30 days to get you set up with a return or exchange.
THE IMPORTANT DETAILS
For the moment we ship to the US and Canada. Other countries may be added in the future.
US Orders - We offer free ground shipping with an expedited option for $25. If you pay for expedited shipping, that will only affect time in transit. The ring will still take the time needed to be produced. But we usually try to put ring orders that include expedited shipping on top of the list.
International Orders - Shipping to outside of US can, in some cases, take longer. Most international customers are expected to pay customs fees or tariffs to claim and receive your package. This is beyond our control and is simply a common international shipping procedure.
Engagement rings and bridal sets are made to order so they will take time to produce. On average 2-3 weeks.
You may return items within 30 days for a full refund. Customer is responsible for return shipping costs back to us, unless reason for return is a result of our error (you received an incorrect or defective item, etc.). In that case we will pay for return shipping.
We will apply the refund as soon as the item is processed and verified by our returns team. However, when you will see the refund back in your account depends on your bank. If you wish to return, please contact firstname.lastname@example.org within 30 days of purchase for return form and instructions. Do not attempt to send it back to the address on the label as our returns department is separate.
You may exchange items for same style/different size within 30 days of delivery. Customer is responsible for return shipping costs back to us.
For size exchanges after 30 days (We get it, sometimes there is weight loss/gain or other factors), contact us
. Depending on ring style, customization or metal type, it will likely incur an exchange fee no more than 20% of purchase price.
If you need to return or exchange an item, you can simply login to your account, view the order and click the Return Item(s) button. We'll notify you via e-mail with return instructions. OR you can simply email us at email@example.com
with a detailed explanation including order number OR name, and we will respond right away.